Refund & Return Policy

You have the right to return your purchase within 7 days of receiving the item. To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the exact same condition that you received it.
• It must be in the original packaging, with all tags and seals intact.
• Perishable goods such as fresh food, vegetables, and flowers cannot be returned.
• Personal care and hygiene products are strictly non-returnable once opened.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and applied to your original method of payment or Ababil Shop Wallet.
• Mobile banking (bKash, Nagad) refunds typically take 3-5 business days.
• Credit/Debit card refunds may take up to 7-10 business days depending on your bank's policies.

To return your product, please contact our customer support for return authorization and shipping instructions.

If you received a defective or incorrect item, we will cover the return shipping costs. However, if the return is due to a change of mind, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you haven’t received a refund yet, first check your bank account or mobile banking wallet again.

Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].